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Level 2 Certificate in Customer Service

Delivered by Learning Curve Group.

In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.

COURSE CONTENT

?Learn to deliver excellent customer service
?Increase awareness of understanding and meeting customers’ needs
?Giving a great customer experience
?Learn from feedback and promote products and services

☎️ 01429 874530
?nicola@orangeboxtraining.com

#Orangebox #Customer #Service #Upskill #Accredited

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