Information, Advice or Guidance

The Information, Advice or Guidance certificate explores communication techniques and how values, attitudes and beliefs can affect interactions.

Course Content

  • Explore communication techniques
  • Study how values, attitudes and beliefs can affect interactions
  • Develop interaction and interpersonal skills
  • Learn how information, advice & guidance can be explored
  • Learn how group interaction can be utilised
  • Manage information, including storage and retrieval
  • Learn how to comply with the law

Offering clear and accurate information, advice & guidance and knowing what can be shared legally and professionally can greatly improve outcomes for a business. There are some fundamental rules for successful information sharing and ensuring staff are aware of these is key.


  • Achieve a nationally recognised Level 2 qualification
  • Evidence your competency to employers
  • Increase understanding of accurate record-keeping, effective signposting and referral
  • Further your personal and professional development
  • Learn at a time that suits you without the need to attend college
  • Improve your understanding of effective communication techniques

What You Will Learn

  • Unit 1 – Information, Advice or Guidance in Practice
  • Unit 2 – Developing Interaction Skills for Information, Advice or Guidance

Eligibility Criteria

  • Learners must be aged 19 years or over (born before 1 September 1998)
  • A minimum number of 8 learners MUST be present for the induction (there is no maximum)
  • All learners must have been residing in the UK for the past three years and non EU/UK citizens must have documentary proof.


If you require any further information or would like to book a course please contact or telephone our office on 01429 874530

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