Prepare yourself for a great, interactive and informative day where you will be given a thorough understanding of great customer service, and the skills and proven techniques to really excel in what you do.

As with all our courses, there’s lots of interactivity, with questions, exercises, and discussion points.

We can also offer a TNA [training needs analysis] to bespoke the course to your business.

Course Overview:

– The Importance of Customer Service
– Understanding Customer Expectations
– Solving Customer Problems
– Turning Customers Around
– Communication Skills for Great Customer Service
– Personal Skills for Great Customer Service
– The Structure of Customer Service Excellence
– Keeping Your Customers